We gladly accept returns and exchanges of products, under the condition that they must be made 14 days after the receipt of the order.
The products must be unused, not worn, not damaged and not altered. They will also have to be returned in their original packaging which must also be in perfect condition. Proof of purchase (photocopy of the invoice received by e-mail) will be requested and must be provided at the time of shipment of the product. We ask you also to make a particular effort in the preparation of the returned package.
The shipping costs will be the responsibility of the buyer. The product exchange will be dependent on the available stock.
Any item judged by the SERVICE team Apdran unfit for resale due to improper packing, misuse, alteration or exterior damage will not be accepted by Apdran and will then be returned to the client.
In the case of a return and a refund, the funds will be paid within 7 days after the application for refund (price of the product less shipping and packaging.).
In the case of receiving a defective product, we will happy with you for an exchange or refund the product provided that you have sent a prior e-mail 14 days after the receipt of the article.
In this case, the exchange process takes 15-30 days and we cover the shipping fees.
Please contact us at firstname.lastname@example.org for more information.