Details on the preparation of orders.
All of our orders are carefully prepared. Our products are placed in pouches in cotton or suede, which are themselves introduced in envelopes bullées quality. On parcels larger, the products are protected by bubble wrap and then placed in cardboard packaging.
Everything is set in place within our logistics department to ensure your order has the best possible protection during shipping.
Deliveries in Metropolitan France.
Deliveries are made to the address indicated in the data of the personal account. We have a partnership with the French post office (La Poste). We are committed to send the products within 24 hours after your order except holidays and weekends.
Once the order is completed and shipped, we will send you an email with a link containing the tracking of the package.
If you do not receive your order within these time frames, it may be that you are in one of the following cases :
Please contact us if you are concerned with this case. For more security, we offer our customers to send their orders with a tracking number.
Time of Delivery according to the different geographical areas.
Metropolitan France : As a general rule, the command is received in less than 48 hours (99% of the cases).
Dom-Tom : 5 to 7 working days after the forwarding of the command (code).
Europe : 3 to 7 working days after the forwarding of the command (code).
World : between 7 and 14 working days after the forwarding of the command (code).